Terms & Conditions
Cancellation and Property Policies
Cancellation Policy:
- The client may change their dates at their convenience as long as the administration is notified at least 7 business days prior to their arrival date. This change is valid for 6 months from the date of modification. It is subject to availability, and the difference in rates must be covered if applicable. This applies only to individual reservations, not to group reservations.
- The advance deposit cannot be refunded. A refund may be granted only for serious health reasons (with a letter signed by a doctor), contingencies (natural disasters, airport closures, or a hurricane warning at the destination).
- We reserve the right to refuse a refund or modification if it does not meet the necessary requirements.
Cancellation policies are defined according to the following time periods:
Holidays: Christmas, New Year's, and Holy Week
Travel Dates: December 19, 2025 - January 06, 2026
Cancellation Deadline: 30 days prior to check-in
Penalty for No-Show or Cancellation: Full stay
High Season:
Travel Dates: Easter Week, long weekends, holidays, and summer.
Cancellation Deadline: 15 days prior to check-in
Penalty for No-Show or Cancellation: Full stay
Regular Season:
Travel Dates: April 01 to December 18, 2025
Cancellation Deadline: 15 days prior to check-in
Penalty for No-Show or Cancellation: 1 night
Low Season:
Travel Dates: August 17, 2025 to October 15, 2025
Minimum Stay: 01 Night
Cancellation Deadline: 7 days prior to check-in
Penalty for No-Show or Cancellation: 1 night
TERMS & CONDITIONS
Art 1º This regulation has been registered with the Secretary of Tourism; therefore, its clauses are mandatory for guests who contract services with any lodging establishment.
- Check-in: 3:00 PM
- Check-out: 12:00 PM
- Pool Hours: 10:00 AM – 10:00 PM
- Quiet Hours: 9:00 PM – 9:00 AM
- Smoking is not permitted inside the rooms (only outside the facilities).
- Children under 12 are not allowed in the pool without adult supervision.
- Lost keys will incur a replacement fee of $999 pesos.
- All guests are responsible for keeping the property's entrance doors closed.
Art 2º Any person requesting lodging in a hotel must register on the cards and/or special books established by the business and observe good customs, morality, and decency within the establishment.
Art 3º The hotel reserves the right of admission when a guest commits immoral acts or causes disturbances, is in a state of drunkenness or under the influence of drugs or narcotics, or when their luggage contains animals or they intend to use the facilities for purposes other than lodging.
Art 4ª The guest will specify their period of stay on the registration card, but a day will be considered the unit of time, with its expiration set at 12:00 PM each day. The day's lodging is considered fulfilled when the room is occupied before 7:00 AM.
Art 5º It is the guest's obligation to pay for the lodging service daily and in advance, or when required by the hotel, in accordance with the rates approved by the Secretary of Tourism. A guest who vacates the room after the check-out time is obligated to pay for an additional day's stay. A 10-minute grace period will be allowed.
Art 6º Failure to pay on the part of the guest will cause the immediate termination of the lodging agreement, and the hotelier may use public force to demand and carry out the vacating of the room. The hotelier may retain the guest's luggage as a pledge until the outstanding debt is paid and may execute a judicial or extrajudicial sale, or adjudicate the goods at two-thirds of their appraised value if a sale is impossible.
Art 7º The hotel business is only responsible as a depository for valuables, money, jewelry, and other goods that guests hand over to the hotel administration. The business's liability is excluded for damages or losses of a guest's property resulting from unforeseeable circumstances, force majeure, or acts attributable to the guest, their companions or visitors, or persons not employed by the hotel.
Art 8º No user has the right to provide lodging to another person or have employees without the consent of the Management, making the corresponding arrangements for their registration and payment.
Art 9º In the event that a guest has a contagious disease, they must notify the person in charge at check-in. If they become ill during their stay, their relatives must be notified to remove them from the hotel. If the illness is serious or contagious, the nearest health authority or hospital will be notified, and in extreme emergencies, private medical services will be contacted at the expense of the guest or their relatives.
Art 10º The guest must inform the administration of any illness, death, infraction, or crime that occurs. The rights of the establishment and guests to report any illicit act that occurs within the hotel to the competent authority are reserved.
Art 11º Objects or valuables forgotten by a guest in any of the establishment's facilities will be held in the custody of the administration for up to six months, after which they will be disposed of in accordance with the law.
Art 12º Upon their departure, guests have the obligation to leave doors, windows, water taps, and electrical currents turned off, as well as to hand in the key to the administration and notify them of their absence if it will be for more than 24 hours.
Art 13º The employees of this hotel must respect the privacy of the guest and may only access occupied rooms for cleaning purposes and in cases where the guest's safety is threatened at their request.
Art 14º The hotel has taken security measures for the prevention of fires or other incidents.
Art 15º The guest is strictly prohibited from:
A) Making annoying noises, provoking altercations, bringing in or using musicians, animals, chemical products, drugs, or food for preparation in the rooms; in general, any act that disturbs or bothers other hotel guests.
B) Using the rooms for acts prohibited by law or holding meetings intended to disturb public order or disobey current laws or regulations.
C) Using the electrical currents, water, property, and objects in the rooms and common areas of the hotel irrationally or for other purposes.
Art 16º Visits, searches, inspections, and other procedures that authorities intend to carry out within the rooms in the performance of their duties will be conducted with the strictest adherence to constitutional guarantees.
Art 17º A "room reservation" is constituted when the business accepts and confirms a person's request for lodging, which is confirmed with an advance deposit for the amount of the requested lodging. Cancellation will be subject to the agreement between the parties.
Art 18º When a guest violates the provisions of this regulation, their contract will be terminated, and their immediate vacating may be demanded and carried out with the assistance of the authorities, without the guest having the right to a reduction in their debt, and they will pay for any damages and losses caused by their actions.
Art 19º Relationships and cases not provided for in this regulation will be governed by the Federal Tourism Law, its regulations, and applicable current legislation, as well as the customs and usage of lodging.
Art 20º The Hotel is not responsible for services contracted with third parties, whether through the Hotel or directly.
Art 21º The hotel is COVID-19 free, as all rooms have been disinfected, in addition to complying with the sanitary standards issued by both federal and state HEALTH AUTHORITIES.